A

Adviser, not advisor

Affect (verb) is to influence; effect (noun) is as a result of

Among, not amongst

Anytime is an adverb

Any time is a noun phrase

App - Refer to the brand apps in the following way:

ATMs, not ATM's

B

BPAY, not BPay or Bpay

BSB not B.S.B

Business's, not business’ (excluding ‘Businesses of Tomorrow’, which is plural, not possessive)

C

Callback is a noun

Call back is a verb

Card on Hold, not card on hold

Cheque, not check

Complementary is to complete something; complimentary is free or flattery

D

Dependant (noun) is someone who depends on another; dependent (adjective) is to depend on something

E

EFTPOS vs. eftpos - EFTPOS refers to Westpac-branded eftpos machines, eftpos refers to the payment system.

email, not e-mail or E-mail

end-to-end is hyphenated

enquiry form, not inquiry form

F

FAQs, not FAQ's

fact sheet, not factsheet

G

government is lower-case when used as an adjective; capitalised when referring to a specific body

H

homepage, not home page

I

Internet Banking

L

Log on is a verb

Logon is a noun

Logon is also an adjective

Licence, not License

M

Mastercard, not MasterCard

O

Online Banking or Westpac Online Banking, not Westpac Live, Westpac Live Online Banking, Internet Banking.

For other brands, see Internet Banking.

P

Phone banking, not telephone banking

Please shouldn't be used at the start of a command or instruction unless it's absolutely needed for example, when a customer might experience a major inconvenience.

Principal vs. principle

S

Sorry can be an admission that we've done the wrong thing, so use it carefully. Use it only if the message that we're communicating would sound abrupt or rude without it.

T

Third-party is hyphenated when used as compound adjective, not hyphenated when used as a noun

T&Cs, not Ts&Cs or T&C's