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Third-party intro

Digital Experience

Use this pattern when we're sending our customers to a platform that is not managed by Westpac.

What’s happening here?

  • Sharing what and why. We’re telling our customers what is about to happen and why they need to complete the next steps.
  • Transferring to third-party platform. We transfer our customers to one of our third-party. This could be MOGO, Open Banking orConnect ID. You can adjust the content to suit your project.

Why do we do it this way?

Builds trust

We're being fully transparent, telling the customer what's going to happen and why we need to collect their information.

Manages expectations

We're setting clear expectations upfront so our customers know what to expect.

Gives a sense of security

The information we're sharing gives our customers a level of comfort and confidence with their next steps.

Where does it sit in the sequence?

This pattern should be presented before we redirect our customers to a third-party platform, so they understand where they are being sent to and why. The sequence will depend on the product.

How do we want our customers to feel?

“I feel my time and effort has been taken into consideration.”

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